Question 1

What is Lyro AI, and how does it work?

Accepted Answer

Lyro AI is a conversational AI chatbot that automates customer service for small and medium businesses. It uses AI and NLP to understand customer questions and responds in a human-like manner, using information from your company's knowledge base.

Question 2

What are the key benefits of using Lyro AI?

Accepted Answer

Lyro AI increases customer satisfaction with 24/7 support and quick, accurate responses. It also enhances team efficiency by automating repetitive tasks, shortening response times, and providing a scalable solution that learns and adapts as your business grows.

Question 3

What languages does Lyro AI support?

Accepted Answer

Lyro AI offers multilingual support, enabling businesses to provide customer service in various languages. The exact extent of multilingual support may vary.

Question 4

How does Lyro AI handle questions it cannot answer?

Accepted Answer

When Lyro AI can't answer a question from its knowledge base, it smoothly transfers the conversation to a human agent while preserving the context.

Question 5

Is Lyro AI easy to implement and use?

Accepted Answer

Yes, Lyro AI is designed for easy implementation, requiring minimal setup and no training. You can activate it with one click.

Question 6

What kind of data does Lyro AI use, and how is data security ensured?

Accepted Answer

Lyro AI uses the information in your company's knowledge base to ensure accuracy. It utilizes industry-standard best practices for data handling and retention to maintain data privacy. You retain full control over your data.

Question 7

How much does Lyro AI cost?

Accepted Answer

Lyro AI is available as part of Tidio’s Plus plan or as an add-on to other Tidio plans. A free trial allows you to test Lyro for a limited number of conversations.

Question 8

How does Lyro AI compare to traditional chatbots?

Accepted Answer

Lyro AI uses AI and NLP to understand customer questions and engage in human-like conversations, unlike traditional chatbots that rely on pre-defined conversational paths. This allows it to provide more accurate and personalized responses without requiring extensive training.

Question 9

What types of businesses would benefit most from using Lyro AI?

Accepted Answer

Lyro AI is particularly well-suited for e-commerce and service-based businesses, though adaptable to various industries excluding medical, finance, politics, news, and adult content.

Question 10

Does Lyro AI continuously improve?

Accepted Answer

Yes, Lyro AI incorporates a continuous learning engine, meaning it constantly improves its accuracy and response patterns based on user interactions and feedback.

Question 11

What is the purpose of cookies on Tidio's Lyro page?

Accepted Answer

Cookies are used to ensure the website runs smoothly, improve user experience, monitor performance, and for advertising purposes.

Question 12

What kind of cookies does Tidio's Lyro page use?

Accepted Answer

Tidio's Lyro page uses Necessary, Preferences, Statistics, and Marketing cookies.

Question 13

What are Necessary cookies?

Accepted Answer

Necessary cookies enable basic website functions like page navigation and access to secure areas. The website cannot function properly without these cookies.

Question 14

Can I manage my cookie preferences on Tidio's Lyro page?

Accepted Answer

Yes, users can manage their cookie preferences by selecting which types of cookies they consent to.

Question 15

How long do Necessary cookies last?

Accepted Answer

Necessary cookies have varying expiry times ranging from session-only to up to 1 year.

Question 16

What is the 'CookieConsent' cookie used for?

Accepted Answer

The 'CookieConsent' cookie from Cookiebot stores the user's cookie consent state for the current domain.

Question 17

Which service uses cookies to distinguish between humans and bots?

Accepted Answer

Google uses the 'rc::a' and 'rc::c' cookies for distinguishing between humans and bots.

Question 18

What is the purpose of the 'AWSALBTGCORS' cookie?

Accepted Answer

The 'AWSALBTGCORS' cookie, used by Typeform, registers which server-cluster is serving the visitor, optimizing user experience.

Question 19

Are there cookies that check if the user's browser supports cookies?

Accepted Answer

Yes, Google uses the 'test_cookie' to check if the user's browser supports cookies.

Question 20

What does the 'AB_REPOSITIONING' cookie do?

Accepted Answer

The 'AB_REPOSITIONING' cookie from Tidio is used by developers to handle AB testing on the website.

Question 21