Question 1

Can SupportAI be integrated onto any type of website?

Accepted Answer

SupportAI has been designed to be flexible and adaptable, allowing website owners to incorporate the custom-trained ChatGPT onto their specific website regardless of the industry or platform.

Question 2

Is SupportAI free to use?

Accepted Answer

We offer a free but limited version. You can get access to 50 messages per month and upgrade at any time if you need more.

Question 3

How accurate are the answers from SupportAI?

Accepted Answer

The accuracy of answers from SupportAI depends on the quality and relevance of the training data provided by you. With proper training, SupportAI can provide accurate responses to customer queries in seconds.

Question 4

Will I be able to see the conversations between my visitors and my chatbot?

Accepted Answer

Yes, you will have full access to the conversations between your visitors and the chatbot. You will be able to review and analyze the interactions to gain insights into customer queries, satisfaction, and any areas for improvement.

Question 5

What languages does SupportAI support?

Accepted Answer

We currently support 30+ languages including but not limited to English, Spanish, French, German, Italian, Portuguese, Russian, Chinese, Japanese, Korean, Arabic, and Hindi.

Question 6

Do you retrain the chatbot automatically when the website content changes?

Accepted Answer

Currently, you would need to manually retrain the chatbot by clicking on 'Retrain' for the updated pages. However, we are actively working on an automated solution for this.

Question 7

Can I use GPT-4?

Accepted Answer

Yes, GPT-4 is available on the custom plan; however, we recommend sticking to GPT-3.5 for now as it's faster and more accurate.

Question 8

What type of content can I use to train my chatbots?

Accepted Answer

We usually train chatbots by crawling your website to gather your website content, but you can also use any type of document or free input. The more content you provide, the better the chatbot will be able to answer questions.

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