Question 1

What services does Obserra offer?

Accepted Answer

Obserra provides a web application and browser extension that use an AI model to analyze videos and determine their genre for insights and user-defined restrictions.

Question 2

What types of information does Obserra collect?

Accepted Answer

Obserra collects personal information, usage data, support chat data, payment information, technical details, and AI processing data related to video genre analysis.

Question 3

How does Obserra use the collected information?

Accepted Answer

Data is used to operate the Services, process payments, maintain security and fraud prevention, improve features via analytics, and comply with legal requirements.

Question 4

Does Obserra sell or share my personal data?

Accepted Answer

No. Obserra does not sell or share personal data for marketing or advertising; limited sharing may occur for legal compliance, business transfers, or anonymized aggregate reporting.

Question 5

How long does Obserra retain my data?

Accepted Answer

Obserra retains data only as long as necessary to provide the Services, meet legal obligations, resolve disputes, or enforce agreements, then securely deletes or anonymizes it.

Question 6

What security measures does Obserra use?

Accepted Answer

Obserra employs industry-standard safeguards designed to protect data against unauthorized access, alteration, disclosure, or destruction while minimizing risks.

Question 7

Is my data transferred internationally, and how is it protected?

Accepted Answer

Yes, data may be processed and stored globally with appropriate safeguards, such as standard contractual clauses for transfers outside the UK or EEA.

Question 8

Who can use Obserra, and what about children’s data?

Accepted Answer

Obserra is not intended for users under 13 (or up to 16 in certain regions). It does not knowingly collect children’s data and will delete it if discovered; contact support@obserra.com.

Question 9

How do user restrictions based on genre work?

Accepted Answer

Obserra uses AI-detected video genres to provide insights and enable user-defined restrictions that help manage viewing habits and reduce exposure to unwanted categories.

Question 10

How do I get help or request account/data deletion?

Accepted Answer

For support, installation help, or data deletion requests, contact support@obserra.com. Deletions are handled securely, subject to legal and contractual obligations.

Question 11