Question 1

What types of captioning services do you offer?

Accepted Answer

We offer both human and AI-powered captioning solutions, including live captioning, automatic speech recognition, and AI proofreading.

Question 2

How accurate are your live captions?

Accepted Answer

Our live captions are produced by accredited stenographers and respeakers, offering high accuracy and typically reaching speeds of up to 300 words per minute.

Question 3

Can you provide captions in different languages?

Accepted Answer

Yes, we support captions, translations, and proofreading in over 100 languages thanks to our global network of professional captioners and advanced AI models.

Question 4

What technical support do you offer?

Accepted Answer

We provide dedicated technical support, including live event support, caption encoding, and assistance with setup and integration across multiple platforms.

Question 5

How does your AI Proofreader work?

Accepted Answer

The AI Proofreader safeguards against typos and name errors using context-aware AI. It can be fine-tuned with context-specific glossary and terms.

Question 6

What is the cost of your AI services?

Accepted Answer

AI Proofreading costs $1 per minute, AI Translations cost $0.15 per minute, and Automatic Speech Recognition (ASR) costs $0.25 per minute.

Question 7

How do I download transcripts after a session?

Accepted Answer

All captioner transcripts are available to download in multiple formats (TXT, SRT, VTT) immediately at the end of your session.

Question 8

Can you provide services for specific industries or specialized terminology?

Accepted Answer

Yes, we can. Our network includes specialists in various fields, ensuring accurate captions even for tricky terminology or specific industry jargon.

Question 9

Do you offer services for in-person events?

Accepted Answer

Yes, we support both virtual and in-person events. You will need an internet connection to use our services even for in-person events.

Question 10

How does your billing system work?

Accepted Answer

We offer a basic pay-as-you-go plan, and you pay for minutes used at the end of each month. There are also bundles available for upfront purchase with potential discounts.

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