Question 1

Is there a trial period or free plan?

Accepted Answer

Yes, we offer a free plan with limited features to help you explore Web2Chat without immediate commitment.

Question 2

What kind of information is required to train the chatbot?

Accepted Answer

You can provide various sources of training data, such as website URLs, sitemap URLs, Zendesk articles, or files (PDFs, markdown files, text files, etc.).

Question 3

What's the procedure to train the chatbot?

Accepted Answer

The chatbot is trained on the content you provide, which can be from your website, PDFs, or text files. It's recommended to provide content that represents the questions your chatbot will be asked.

Question 4

How can the chatbot be added to my website?

Accepted Answer

Each chatbot has a unique URL. You can embed the chatbot on your site using the provided embed code or directly linking to the chatbot.

Question 5

Can I access the interactions between users and the chatbot?

Accepted Answer

Yes, our 'Inbox' feature provides a detailed list of all conversations the bot has had with users, along with valuable user data like location and browser type.

Question 6

Is the chatbot customizable?

Accepted Answer

Yes, the platform offers extensive customization options, from training data sources and user experience to AI settings and appearance.

Question 7

Are all chatbot messages stored?

Accepted Answer

Yes, AI responses to common questions are saved to enable faster response times and save message credits. You can also invalidate responses if you update your bot's training.

Question 8

Is there language support for non-English websites?

Accepted Answer

Yes, our chatbot supports multiple languages, allowing you to answer questions in any language.

Question 9

How do I know how many characters are in my document?

Accepted Answer

The 'Billing' page in your account provides information about your account usage, including the total character count used for training.

Question 10

How do message credits work?

Accepted Answer

Message credits are based on the output from the AI. Each message generated from the AI counts towards the message credits allocated by your plan.

Question 11

Can I upload multiple files to one chatbot?

Accepted Answer

Yes, you can upload multiple files or feed data from your APIs to train a single chatbot.

Question 12

What counts as one chatbot?

Accepted Answer

One chatbot corresponds to one set of training data and settings. If you want to train a bot on different sets of data, each will be considered as a separate bot.

Question 13

When are my message credits renewed?

Accepted Answer

Message credits are renewed at the beginning of each billing cycle based on your subscription plan.

Question 14

What is Web2chat Messenger?

Accepted Answer

Web2chat Messenger is our proprietary chat interface that can be embedded on your website. It offers customization options and supports multi-user conversations with live chat features.

Question 15

Can I capture user information as well?

Accepted Answer

Yes, you can collect user details like location and browser type during chat sessions. However, please ensure compliance with local and international data privacy laws.

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