Question 1

What is Hubble?

Accepted Answer

Hubble is a platform that offers a variety of tools for user research and feedback collection, including surveys, usability tests, and participant recruitment.

Question 2

What types of research can I conduct with Hubble?

Accepted Answer

You can conduct in-product research, contextual surveys, NPS/CSAT surveys, prototype tests, usability tests, card sorting, and live website tests with Hubble.

Question 3

Can I recruit participants for my research through Hubble?

Accepted Answer

Yes, Hubble allows you to search from a pool of over 3 million external participants or recruit your own users for research.

Question 4

What resources does Hubble provide?

Accepted Answer

Hubble offers guides, templates by industry leaders, a blog, demo videos, customer stories, a help center, and documentation for their SDK.

Question 5

How can I get started with Hubble?

Accepted Answer

You can get started with Hubble for free, log in for additional features, or schedule a demo to understand the product better.

Question 6

What is NPS/CSAT?

Accepted Answer

NPS (Net Promoter Score) and CSAT (Customer Satisfaction) are metrics used to understand customer satisfaction, effort, and loyalty.

Question 7

Does Hubble offer live website testing?

Accepted Answer

Yes, Hubble offers live website testing as part of its unmoderated research capabilities.

Question 8

What kind of user targeting does Hubble support?

Accepted Answer

Hubble supports identifying and tracking users for segmentation to provide targeted insights.

Question 9

Are there any customer stories available on how to use Hubble?

Accepted Answer

Yes, Hubble's website features customer stories detailing how various teams leverage the platform for their research needs.

Question 10

What is card sorting in Hubble?

Accepted Answer

Card sorting is a method offered by Hubble to conduct Information Architecture tests to improve your product's usability.

Question 11