Question 1

What is Retellio?

Accepted Answer

Retellio is a B2B AI platform that extracts key moments from customer call recordings and transforms them into concise, 30‑minute insight‑rich podcasts—with real customer snippets—so leaders can quickly gain actionable customer intelligence.

Question 2

How does Retellio work?

Accepted Answer

Retellio ingests your recorded customer calls, analyzes themes and sentiment, and produces a weekly 30‑minute podcast, summaries, and automations—preserving context and the original customer voice.

Question 3

Who is Retellio for?

Accepted Answer

High‑growth B2B companies and teams across Customer Success, Sales, Product, and Marketing that need fast, trustworthy customer insights without sifting through thousands of hours of calls.

Question 4

What problems does Retellio solve?

Accepted Answer

It converts overwhelming volumes of recorded conversations into actionable intelligence, helping teams understand feedback like listening to a podcast—speeding decisions and reducing manual analysis.

Question 5

What integrations does Retellio support?

Accepted Answer

Retellio plugs into Salesforce, HubSpot, Gong, Dialpad, and Linear for quick setup and continuous insights from customer conversations.

Question 6

What outputs can Retellio generate?

Accepted Answer

Weekly 30‑minute podcasts, automated recaps and day‑in‑review summaries, concise call summaries, bug‑report drafts, and marketing‑ready testimonials.

Question 7

How does Retellio help Customer Success teams?

Accepted Answer

It identifies at‑risk customers with sentiment and churn signals, automates follow‑ups and summaries, and accelerates escalation of issues surfaced in calls.

Question 8

How does Retellio help Sales teams?

Accepted Answer

Real‑time adjustments and coaching cues help reps spot opportunities, strengthen positioning, and win deals with authentic customer insights.

Question 9

Is Retellio secure and compliant?

Accepted Answer

Yes. Retellio is SOC 2 Type 2 certified with enterprise‑grade security and stores data on servers in Canada to support compliance needs.

Question 10

Who founded Retellio and what funding has it received?

Accepted Answer

Retellio was founded in 2024 in St. John’s, Newfoundland by Brent Pretty (CEO) and Andrea King (COO). In 2024, it raised $1.3M led by Pelorus Ventures with participation from Island Capital, East Valley Ventures, The51, and the Women’s Equity Lab.

Question 11