Question 1

What is Macro and what does it offer?

Accepted Answer

Macro is a privacy-centric, AI-powered workspace for teams, combining diagramming, project management, smart document analysis, internal messaging, and collaborative editing to streamline workflows.

Question 2

What features make Macro unique compared to other productivity platforms?

Accepted Answer

Markdown-compatible interlinked files, an infinite canvas, in-depth analysis and summarization of large documents, built-in conversational AI, traceable citations, and a frictionless, integrated workflow.

Question 3

How does Macro handle document analysis and AI outputs?

Accepted Answer

It transforms complex PDFs into concise summaries, supports fine-grained text selection with instant definitions, and provides AI-generated inline source citations for auditability and traceability.

Question 4

Is Macro secure and private?

Accepted Answer

Yes—Macro enforces zero data retention with model providers, never views or trains on user data, and is SOC 2 Type II and ISO 27001 certified.

Question 5

Who typically uses Macro?

Accepted Answer

Over 200,000 users at leading institutions—legal, finance, research, and technical teams—who require efficiency, auditability, and privacy for high-stakes work.

Question 6

How does collaboration work in Macro?

Accepted Answer

Macro supports real-time collaborative editing, threaded internal messaging with mentions, and automatic file syncing so multiple teammates can work together seamlessly.

Question 7

What platforms and file types does Macro support?

Accepted Answer

Macro supports common file types including PDFs, DOCX, Markdown, images, and diagrams within a modern, integrated workspace.

Question 8

What are the age requirements for using Macro?

Accepted Answer

Users must be at least 13 under U.S. law or 16 under E.U. law to access Macro independently.

Question 9

Can I use Macro for educational purposes?

Accepted Answer

Yes—Macro offers an education version that collects only the minimal information required from participating schools and eligible students.

Question 10

How does Macro ensure compliance with privacy regulations?

Accepted Answer

Macro participates in the EU–U.S. Data Privacy Framework, its UK extension, and the Swiss–U.S. Data Privacy Framework to safeguard data and support compliance.

Question 11